New research: B2B teams spend 3 hours coordinating for every 1 hour solving
The invisible cost in customer operations. Read the report
The Coordination Tax
We’ve calculated the real cost of running B2B customer operations on B2C software.
Manage multiple email accounts across teams with these 8 platforms
Compare the best tools to manage multiple email accounts, with reviews and practical guidance to choose the right email management app for teams.
Top 10 email ticketing systems for B2B operations teams
Compare the best email ticketing systems in 2026. See features, pricing, pros, cons, and use-case to choose the right solution for B2B support teams.
Turning insights into action: How to close the customer feedback loop
Learn what a customer feedback loop is, see real-world examples, and follow simple steps to close the loop and improve customer experience.
Improve customer satisfaction with these service recovery strategies
Learn what customer service recovery is, why it matters, and how proven strategies can help reduce churn and rebuild customer trust.
The automation dilemma: How Fathom AI maximizes efficiency and empathy in customer support
How do you use AI to do more with less, without alienating the customers you worked so hard to acquire? The Vice President of Support at Fathom AI weighs in.
How to improve agent productivity in complex B2B operations
Learn how context, collaboration, and AI support real change in B2B operations. Improve agent productivity and deliver accurate and complete answers.
What 3PL leaders can learn from FreightWaves 3PL Summit (and why it matters now)
The freight cycle isn’t a cycle anymore — and that changes how you win.
5 Steps for Improving Logistics Customer Service
We spoke with leaders of high-growth logistics companies to hear their secrets for improving customer service.
How logistics leaders are reimagining customer service to stay ahead
Front’s State of Service Expectations report reveals how leading logistics teams are using proactive communication, smart automation, and AI — when done right — to meet rising expectations.
11 customer service skills B2B support and operations teams need
Learn the customer service skills that help B2B support and operations teams manage complex workflows and maintain service quality at scale.
Customer service strategy: 5 steps B2B companies use today
Learn what a B2B customer service strategy is, why it matters, what poor service costs, and how to build a service strategy that scales with your business.
Mastering omnichannel customer support for B2B teams
Learn how B2B teams use omnichannel customer support to improve resolution rates, coordinate multi-team operations, and scale efficiently.